Booking Conditions

 

Booking Conditions

Find all the essential information about MAAS events in the list below:

  • MAAS school group visits – all venues day & Sydney Observatory evening
  • MAAS booked school holiday workshops
  • Sydney Observatory evening sessions

 

MAAS school group visits all venues day & Sydney Observatory evening

For all enquiries contact the MAAS Bookings team on (02) 9217 0222 or at book@maas.museum

Changes to your visit

  1. You can make changes to the time, date, numbers, or programs up until two weeks prior to your visit.
  2. MAAS will re-invoice you with the updated details as appropriate.

Teacher to learner ratios

  1. MAAS maintains supervisor to learner ratios for learner safety and comfort. Within these ratios supervisors are free. For additional supervisors, general admission may apply.
  2. Supervisor to learner ratios: 1:1 for special needs, 1:2 for under 5 years, 1:5 for years K–2, 1:10 for years 3–6, 1:20 for years 7–12.

Payment

  1. Details can be modified up until two weeks prior to your visit. Museum resources are now committed to meet your requirements,
  2. If no contact has been made with us to this point, we will assume the booking details are correct, and will enforce the invoice.
  3. Full payment in advance must be received two weeks before your visit.
  1. Please note that the Museum is no longer able to accept school payments on the day of you visit.
  1. There is no GST charged on school visits.
  2. MAAS is committed to equitable access and offers reduced fees for schools eligible for support based on NSW Department of Education Resource Allocation Model (RAM).

Cancellations and refunds

  1. Cancellations and refunds are available up to two weeks prior to your visit.
  2. Two weeks prior to the visit MAAS resources have been committed to meet your requirements and full fee as per invoice is owed.
  3. In exceptional circumstances please contact our Bookings team on (02) 9217 0222 or at book@maas.museum

No shows or late arrival

  1. Please pan to arrive before the start time of your booked program to allow for cloaking, toilet visits and/or a refreshment break.
  2. In the event of late arrival, contact us (02) 9217 0222 or at book@maas.museum to ensure that we can provide the optimal learning experience.
  3. Please note that it is not always possible to extend the program finish time. If you arrive late, some elements and activities may need to be cut from the program to keep to the scheduled finish time.
  4. Advise us of any changes to your booking on (02) 9217 0222 or at book@maas.museum

What to bring

  1. Bring lunch and refreshments, including water and a sun hat for lunch time play.
  2. Please don’t bring valuables other than those you can carry with you.

MAAS Booked school holiday workshops

  1. All workshops are fully staff supervised from drop-off to pick-up, including breaks.
  2. We keep participants projects and files for a period of three weeks after each workshop. After this date these must be deleted. Please keep your own files safe.
  3. Participants may be photographed or filmed as part of the workshop experience, and these images may be used for MAAS promotional purposes. Please sign consent or opt out on your ticket.
  4. Meet at the following locations, depending on the venue of your workshop:
    • Powerhouse Museum, Ultimo: Meet 10 minutes prior to the workshop commencement time in front of Locomotive 1, next to admissions on entry level 3 of the Museum, 500 Harris St, Ultimo.
    • Museum Discovery Centre (MDC), Castle Hill: Meet 10 minutes prior to the workshop commencement time in the MDC reception area, 172 Showground Rd, Castle Hill.
    • Sydney Observatory, Millers Point: Meet 10 minutes prior to the workshop commencement at the East Dome (on the right once you enter through the main gates), 1003 Upper Fort St, Millers Point.
  5. Parents are welcome to attend 30 mins prior to workshop conclusion for group presentation and pick up.

What to bring

  1. Bring your event ticket, printed, with important information filled out.
  2. Bring lunch and refreshments, including water and a sun hat for lunch time play.
  3. Bring any medication you require. Please detail on your ticket.
  4. Please DON’T bring any technology, unless stated otherwise.

Parents please be aware

  1. Workshops are age-specific, please comply with the minimum age recommendation when registering for your workshop.
  2. Please consider the suitability of the workshop you are booking for your child. Refunds are not available if your child is dissatisfied or under the minimum age required to participate in the workshop.
  3. MAAS always does its best to provide a safe, happy learning environment, however if your child is not able to participate in a meaningful way in one of our workshops, we will contact you to arrange for them to be picked up.
  4. It is expected that all participating children will have basic computer and mouse skills.
  5. Refunds and cancellations are not permitted after a purchase has been confirmed. In some special circumstances refunds may be authorised at the discretion of MAAS.
  6. MAAS will not take responsibility for customer errors during the booking process. Please check all details of your booking carefully before submitting payment.

Sydney Observatory – General Public

Sydney Observatory night tours include a telescope viewing and an experience in the Planetarium or Space Theatre. Please read the conditions below carefully.

  1. Evening talks, tours and events must be pre-booked and pre-paid by calling our Bookings Line 02 9217 0222 or by purchasing online at maas.museum
  2. No refunds or cancellations are offered on pre-paid tickets after a purchase has been confirmed.
  3. Sessions are held regardless of the weather. If viewing through the telescopes is not possible due to sky conditions, tours still proceed with a digital astronomy experience including a cosy and engaging planetarium session.
  4. A rain check is available to patrons who contact Sydney Observatory prior to 12 noon on the day of their tour. Rain checks allow patrons to re-book for another night, subject to availability. Rain checks last for up to 3 months or three booking attempts. Rain checks are not available for catered and special events.
  5. In the case of rain checks or date changes, additional charges may apply.
  6. Discounts and entertainment vouchers apply for standard tours only. These cannot be used for catered or special events.
  7. There is no general parking available on-site at Sydney Observatory. If you require accessibility parking and have a Government issued accessible parking permit, you may contact Sydney Observatory to arrange access on (02) 9217 0222. Please note accessible parking on site is strictly limited and not available to busses.
  8. Sydney Observatory gift vouchers must be redeemed by calling 09 9217 0222 to make a booking in advance. These may be redeemed to book a general night tour only and cannot be used for any catered or special events. A refund will not be offered if your booking has been made without notifying the operators of the gift voucher. Patrons must bring their gift voucher with them to Sydney Observatory and present this with their tickets upon entry.
  9. General night tours are 90 minutes in length. Some special events may vary in length (see individual event pages for specific information).
  10. Night tours are unsuitable for children under the age of 3. Family friendly Twilight Tours and Day Tours are recommended as more suitable options for young children.
  11. Sydney Observatory does not run children’s birthday party groups.
  12. For patrons’ safety, comfort and tour quality, there is a strict limit of 18 people per tour.