Planning your visit
How long will the exhibition be in Sydney?
The exhibition will open on 14 May 2016 and will be on until 28 August 2016.
What are the hours of the exhibition?
10am to 5pm (last entry 4.00pm)
NSW school holidays: 10.00am to 5pm (last entry 4.00pm)
My ticket has a time on it. What does that mean?
Tickets are sold for timed entry from 10.00 am to 12.00 pm, or 12.00 pm to 17.00 pm. Patrons must enter the exhibition at some point within the designated time period on their tickets.
What happens if I miss my time slot?
It is essential that you arrive in time to enter the exhibition within the time period on your ticket. If you are late, we cannot guarantee your prompt entry.
How long does it take to see the exhibition?
The average visit to the exhibition is around 45 minutes. Visitors also receive entry to the rest of the Powerhouse Museum during opening hours.
Is there a restriction to how long I can spend in the exhibition?
While entry to the exhibition must be within the time slot on your ticket, you can spend as long in the exhibition as you like on the day. Some visitors spend up to one hour in the exhibition.
Is this exhibition suitable for children?
This is a great exhibition for all ages to enjoy, but we recommend that children aged 8 years and over will get the most out of their exhibition experience. Children aged 12 years and under need to be accompanied by an adult at all times.
Is photography permitted in the exhibition?
Yes, you can take photos in the Powerhouse Museum as long as you don’t use flash. We would love it if you could tag us too: @maasmuseum #isabellablow #afashionablelife #powerhousemuseum #ilovesydney
Can I take my pram or stroller into the exhibition?
Prams and strollers can be taken into the exhibition, however, space is limited. We suggest that carers make use of the stroller parking provided at the cloaking desk on level 3 (Museum entrance).
Are food and drinks permitted in the exhibition?
No food or drinks are permitted inside the exhibition.
Is there a café at the Powerhouse?
Yes, there are two cafés at the Powerhouse, located on level 3 (near the exit) and adjacent to the outdoor playground on level 1.
How do I book for Isabella Blow High Tea?
You can book an Isabella Blow High Tea package to enjoy in the MAAS Café on level 3 at the Powerhouse Museum after you explore the exhibition. Dine on freshly baked scones, themed cupcakes, sandwiches, and tea or coffee (or champagne). This exclusive offer is only available when pre-booked online here. High Tea is priced between $27.69 and $32.79 per person, maximum group size of 20.
Why should I pre-book my ticket?
We strongly recommend that you book your tickets in advance to avoid disappointment on sold out days, to avoid the queues, and are able to see the exhibition on the day that you would like. When a session sells out, tickets are not available for purchase at the box office.
Where can I purchase tickets?
Tickets are available online through ticketmaster.com.au, over the phone on 136 100 or in person at Ticketmaster outlets. Tickets may also be purchased in person at the Museum front desk.
Why do I need to purchase tickets for a specific time?
When you purchase your tickets, you will be asked to choose a date and time you would like to see the exhibition. The times available on each day are 10.00am – 12.00pm and 12.00pm – 17.00pm. For example, if you purchase tickets for 14 May 2016 at 10.00am – 12.00pm, you will enter between 10.00am and 12.00pm. This window allows us to manage the number of people in the exhibition at any given time to ensure all guests have a smooth experience.
I am a MAAS Member. How do I purchase tickets to the exhibition?
Entry to the exhibition is free for MAAS Members. Members must show their membership card and photo identification upon entering the Museum to gain entry to the exhibition.
Can I enter and exit the exhibition more than once with my ticket?
No. Tickets are for one entry per person only. Used tickets will show as such in our system to prevent re-entry, so visitors should purchase tickets only from official outlets.
Can I enter the Powerhouse Museum with my exhibition ticket?
Yes. Tickets to the exhibition also includes general entry into the Museum during opening hours on the same day that the exhibition ticket is valid for.
Can I buy tickets to the exhibition on the day?
Tickets for the next available session can be purchased online or from the Powerhouse Museum box office. We strongly recommend that you pre-book your tickets to avoid disappointment.
Can I exchange my tickets for another date if due to unforeseen circumstances I cannot make the original booking date?
Tickets are non-refundable and cannot be exchanged, but if something happens on the day please call our Visitor Services box office on (02) 9217 0222 before your session time.
Are group or school bookings available?
For all group and school group sales, please call 1300 889 278. Group and school bookings can also be made at the Powerhouse Museum box office. Group discounts are available for 10+ visitors.
Is the exhibition accessible?
The Powerhouse Museum is fully accessible, with ramps and accessible toilet facilities (please note that toilets are not located within the exhibition). This exhibition is fully accessible. Wheelchairs may be borrowed (subject to availability). Companion card holders receive free admission when accompanying a paying visitor with a disability.
Can I use my entertainment book voucher or other discount voucher for entry to the exhibition?
No, discount vouchers or general admission passes (including members’ guest passes) are not valid for use to enter this exhibition.
I am accompanying a vacation care or school group, is my entry free?
Teachers accompanying school groups receive complimentary tickets in accordance with the following levels of supervision, which are recommended by the Museum (supervisor: students)
- 1:5 for years K-2
- 1:10 for years 3-6
- 1:20 for years 7-12
Additional tickets for teachers accompanying schools groups (in excess of the ratios above) may be purchased. For school bookings, contact Ticketmaster on 1300 889 278.
Teachers visiting with their friends or families (not on an excursion) will need to pay the adult rate for entry ($20 adult).