Join & Support

FAQs

Learn more about:

  • Visiting Star Wars™ Identities: The Exhibition including costs and how to get tickets 
  • Selecting your membership including costs, membership types and how to sign up
  • Membership benefits including a full list of benefits, and details about accessing benefits
  • Getting help with your membership and renewals

VISITING Star Wars™ Identities: The Exhibition

I am a current MAAS Member. Do I need a ticket to see Star Wars™ Identities: The Exhibition?

Yes. As Star Wars™ Identities: The Exhibition is a premium exhibition, all MAAS Members must hold valid paid tickets accompanied by valid MAAS Membership cards or proof of purchase of MAAS Membership for admission to the exhibition. MAAS may also on occasion ask for a valid Photo-Identification.

How much do tickets to Star Wars™ Identities: The Exhibition cost?

MAAS Members get a significant and exclusive discount for our premium exhibition – Star Wars™ Identities: The Exhibition. Ticket prices below:

MAAS Member Family (2 Adults +2 Children) $34

MAAS Member Adult (1 Adult) $11.50

MAAS Member Adult Concession (1 Adult) $9

MAAS Member Child (1 Child) $6

Please note that all each MAAS Member tickets must be accompanied by a valid MAAS Membership Card or a proof of purchase for admission to the exhibition.

MAAS may also on occasion ask for a valid Photo-Identification.

As a MAAS Member, how many tickets am I entitled to?

If you hold a MAAS Individual Membership – your membership allows you to buy 1 adult ticket

If you hold a MAAS Household Membership – your membership allows admission for up to 6 individual – 2 Adults and up to 4 children. You could also buy a Family ticket (admits 4 individuals – 2 Adults and 2 Children) and additional child tickets.

Please note that all MAAS Member tickets must be accompanied by a valid MAAS Membership Card or a proof of purchase for admission to the exhibition. MAAS may also on occasion ask for a valid Photo-Identification.

Do I need to pre-book tickets for Star Wars™ Identities: The Exhibition?

Yes. We highly recommend you book your tickets in advance to avoid disappointment. Tickets to Star Wars™ Identities: The Exhibition are available for a specific dates and times; and we highly recommend you book in advance for your preferred choice of date and time.

You could purchase tickets to Star Wars™ Identities: The Exhibition at the Powerhouse Museum, but we cannot guarantee that you will be admitted to the session of your choice; and you will have to wait for the next session available for admission to the exhibition. Sessions are selling out fast, we highly recommend booking in advance.

How do I buy my MAAS Member exclusive discounted tickets to Star Wars™ Identities: The Exhibition?

Tickets to Star Wars™ Identities: The Exhibition are available via our ticketing partner Ticketek.

  • Choose your preferred session; including the date and time that you would like to visit
  • Enter your unique MAAS Membership number in the Password box to access MAAS Member exclusive discounted tickets

Need help? If you can’t locate your Membership number or encounter any difficulties, please call the Membership Team on +61 (02) 9217 0600 and we will be able to assist you. We are available 7 days a week from 10 am to 4:30 pm, excluding Christmas Day.

Ticketek tells me that my MAAS Membership number is invalid; and to try again. What should I do?

Please call the Membership Team on +61 (02) 9217 0600 and we will be able to assist you. We are available 7 days a week from 10 am to 4:30 pm, excluding Christmas Day.

I am not a MAAS Member. Will signing up for MAAS Membership give me access to discounts immediately?

Yes. You can start using you MAAS Membership as soon as you sign up. Please bring your receipt as valid proof of purchase to access your Membership benefits immediately. If you are looking to purchase tickets to Star Wars™ Identities: The Exhibition, please note that it will take up to 48 hours for your Membership to be processed to access the discount.

You could also sign up via our Star Wars™ Identities: The Exhibition and MAAS Membership packages and avail of your the membership discount immediately. These deals are available on Ticketek.

SELECTING YOUR MEMBERSHIP

How much does it cost to become a MAAS Member?

MAAS Membership can cost anywhere between $50 a year to $115 a year. MAAS Membership is currently offered at a discounted rate to celebrate Star Wars™ Identities: The Exhibition at the Powerhouse Museum. This offer is valid for a limited time only.

Who qualifies for a concession membership?

You qualify for a concession membership if you are an international senior over 60 years of age or hold any of the cards listed below:

  • Seniors Card  (all states)
  • Australian Student Card
  • Centrelink Healthcare Card
  • Australian Government Pension Card
  • Australian Veterans’ Affairs Gold Card
  • If you live more than 150 km away from Sydney

The following postcodes are included:

  • Newcastle 2300
  • Nowra 2540
  • Bathurst 2795
  • Goulburn 2580

In a household membership, if one person is eligible for concession and the other is not – which price would apply?

In this case the concession price will apply.

Why do I need to buy a household membership when children are admitted free to the Powerhouse Museum?

All children are admitted free of cost to general admission at the Powerhouse Museum. Apart from general admission, certain exhibitions (like Star Wars™ Identities: The Exhibition) are ticketed beyond general admission also have an additional children’s entry fee. A MAAS Household Membership entitles you to a discount for children’s entry to our premium exhibitions.

MAAS also runs some very popular school holiday programs and a large variety of kids-friendly events all through the year. These programs and events are usually ticketed. Your membership entitles you to a discount for these as well as priority booking to avoid disappointment as these book-out very quickly.

How do I become a MAAS Member?

There are various ways to sign up as a MAAS Member. You can sign up online, or call us on +61 (02) 9217 0600. You can even sign up as a member while visiting a MAAS venue, simply ask our staff about membership.

If you buy the membership at a MAAS venue, you are required to pay the amount in full at the front desk. You will receive a voucher with a unique identification and activation code. We require you to log in or sign up to the MAAS Store online and activate your membership using this unique code.  Follow the simple instructions on your voucher. This voucher code expires two weeks after purchase, so we recommend activating your membership as soon as you can. We will not be able to process and generate your membership card till you activate your membership online.

You could also sign up via our Star Wars™ Identities: The Exhibition and MAAS Membership packages and avail of your the membership discount immediately. These deals are available on Ticketek.

I am not a MAAS Member, can I buy a membership on the day?

Yes, you can buy your membership on the day and access all MAAS Membership Benefits immediately. You can also save time and buy a membership online. You could also sign up via our Star Wars™ Identities: The Exhibition and MAAS Membership Deals. These deals are available on Ticketek.

How long is the MAAS Membership valid for?

Your MAAS Membership is valid for 12 months from the date of purchase.


 MEMBERSHIP BENEFITS

What are the benefits of being a MAAS Member?

A full list of benefits can be found here.

How can I access my member benefits?

You can start accessing your member benefits as soon as you sign up. You can use your receipt as a proof of purchase until we process and send out your membership card.

You will receive your membership card via postal mail at the address listed on the membership. Your membership card should reach you two weeks after you have signed up as a member. If you haven’t received your membership card four weeks after you have signed up, please do get in touch with us, write to us at membership@maas.museum, or call us on +61 (02) 9217 0600.

How many people can visit on my membership?

If you are an Individual Member, only you can visit as a MAAS Member.

If you are a Household Member, 2 adults and up to 4 children can visit as MAAS Members.

2 adults can visit as part of this Membership – either 2 adults listed on the Membership, or 1 adult Member and 1 guest.

Can I bring a guest?

If you are an individual member you do not have the capacity to bring a guest for free.

2 adults can visit as part of Household Membership – either 2 adults listed on the Membership, or 1 adult Member and 1 guest.

As per MAAS policy, guests will not receive any other benefits apart from free general admission and access to Members Lounge at the Powerhouse Museum when accompanied by a MAAS Member. Guests will need to purchase entry to paid exhibitions.

How do I find out what paid temporary exhibitions are available to me as a MAAS Member?

MAAS lists all upcoming exhibitions and programs on the website. See our complete program here.

Is there a limit on the number of times I can visit?

For general admission, there is no limit on the number of times you can visit.

Can Members gain express entry to all exhibitions and events at MAAS? 

No. Express entry for MAAS Members is only available for admission to the Powerhouse Museum. This does not include temporary exhibitions, premium exhibitions or special events due to the high number of visitors.

Where is the Members Lounge?

The Members Lounge is located in the Powerhouse Museum on Level 2, above the Interface Exhibition. The Members Lounge can be accessed via the Interface Exhibition on Level 2, or via the Ecologic Exhibition on Level 1. Follow the signs, take the exit on the right, and take the lift to Level 2. The lift can accommodate prams and strollers.

What facilities does the Members Lounge have?

The Members Lounge is a MAAS Members exclusive space to relax and unwind. The Members Lounge has a kitchen with a microwave and a fridge – both of which are available to use. We provide complimentary refreshments including a variety of tea, coffee and biscuits. Toilets are available at the Members Lounge, but do not have diaper changing facilities. The Members Lounge also has daily newspapers and a collection of MAAS catalogues and books.

How do I avail of my reciprocal benefits with other institutions?

We offer a range of benefits with reciprocal partner institutions across Australia and New Zealand, so make sure you carry your MAAS membership card when you travel. A complete list of these can be found here. Simply present your MAAS membership card to avail your benefits, including free entry to some partner institutions. Some institutions might ask for a Photo Identification along with your MAAS membership card.

A complete list of reciprocal benefits can be found here.


GETTING HELP

How will I know about members-exclusive events?

All communication to members will happen via email. Your membership gives you a subscription to our fortnightly email newsletter that lists all events with a special focus on members-exclusive events. We also send emails about events separate to the newsletter.

I have lost my membership card. What do I do?

If you have lost or replaced your membership card, please call us on +61 (02) 9217 0600 or write to us membership@maas.museum. A small charge may apply towards a replacement membership card.

How will I know when my membership expires?

Your membership card will have the expiry date of your membership and you will receive communication from us a few weeks before your membership expires.

How do I renew my membership?

It is easy to renew your membership. You could renew your membership online or call us on +61 (02) 9217 0600. Alternately, you can renew while visiting a MAAS site, simply ask our staff about membership.

Is my MAAS Membership transferrable?

No, MAAS Membership is not transferrable.

If you have any other questions, please contact the Members team on +61 (02) 9217 0600 or write to us membership@maas.museum and we will be able to assist you.


If you have any other questions, please contact the Members team on +61 (02) 9217 0600 or write to us membership@maas.museum and we will be able to assist you.